Terms & Conditions, Privacy and Shipping Policy


Privacy Policy

1. Our commitment
Anna Polyviou Pty Ltd (“Anna Polyviou”) is committed to ensuring that all personal information collected during registration or purchasing is kept confidential.

All personal information collected by us is held in accordance with the requirements of the Privacy Act 1988 and any other applicable privacy legislation.

2. Use of information
Information provided during purchasing will be used only for the purpose of processing your order. Your email address will be used only for updates on new products, newsletter send out and special offers when you subscribe.

3. Changes to our policy
This Policy may change from time to time and is available on our website. If you have further questions regarding this privacy policy, please contact [email protected]

Terms & Conditions of Sale

1. Purchases and payments
All sales are in AUD (we are not responsible for currency conversion rates charged by customers’ banks). All prices are GST inclusive unless otherwise stated. Available payment methods will be presented at the time of purchase. Anna Polyviou will not fulfil any order until payment is received in full.  

2. Refunds & exchanges
Anna Polyviou does not offer exchange or refunds, including if the customer has had a ‘change of mind’ – so please choose carefully. We do not offer exchange or refunds on discounted items or items that are faulty, whether due to faults caused during production or faults and/or damages caused by third-party handlers.

Please keep your receipt as your proof of purchase.

3. Delivery and shipping
Anna Polyviou delivers items Australia-wide (standard delivery only). We aim to have all goods dispatched within 72hours of receiving your order (except over public holidays). A tracking number for deliveries sent to you via email.

Metro areas: Delivery may take approximately 3-5 business days.

Rural areas: Delivery may take 5-10 business days.

We attempt to ensure that delivery time frames given are accurate.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by the carrier, including any delay caused by an incorrect delivery address being provided to us.

4. Cancellations
‘Anna Polyviou’ reserves the right to cancel orders at any time, due to an inability to authorise payment, suspicious of fraudulent activity, insufficient stock or any other appropriate reasons. If your order is cancelled, we will refund the purchase price back to you (where it has already been paid).  Once payments have been made there will be no refund.

5. Risk
Risk of damage or loss to the goods supplied passes to you when delivery is attempted whether successful or not. We cannot accept any claim for damage or deterioration after the delivery has been made. This does not affect your statutory rights.

6. Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Errors, inaccuracies and omissions

Occasionally there may be information on our site or that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the website, including without limitation, pricing information, except as required by law.

8. Limitation of liability

The liability of Anna Polyviou is limited, to the extent permissible by law and at the sole option of Anna Polyviou in relation to goods, to;

replacing the goods or the supply of equivalent goods;

  1. the repair of the goods;
  2. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  3. the payment of the cost of having the goods repaired; and

To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these terms or in specific warranties accompanying the goods, are excluded and Anna Polyviou is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for:

    1. any increased costs or expenses;
    2. any loss of profit, revenue, business, contracts or anticipated savings;
    3. any loss or expense resulting from a claim by a third party;
    4. any loss or damage whatsoever in connection with any information, written or oral, or assistance given to the customer, whether by way of advice, instruction, technical information, demonstration or otherwise; or
    5. any special, indirect or consequential loss or damage of any nature whatsoever in connection with the customer’s purchase, on-sale or use of the goods in any way.

9. Indemnity

    To the full extent permitted by law, the customer will indemnify Anna Polyviou and keep Anna Polyviou indemnified from and against any liability and any loss or damage Anna Polyviou may sustain, as a result of any breach, act or omission, arising directly or indirectly from or in connection with any breach of any of these terms by the customer or its representatives.

    10. General

    The unenforceability for any reason of any term or condition of this agreement shall neither limit nor impair the operation, enforceability or validity of any of the other terms or conditions of this agreement.

    This agreement is governed by the laws of New South Wales and the parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.